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Job Description

Novartis Institutes for BioMedical Research (NIBR) seeks a highly motivated, enthusiastic, Global Research Operations Information Manager to be responsible for the design, development, continuous content management, and day-to-day functional operation of the combined intranet and Sharepoint site for Global Research Operations, a critical group within Novartis’s Drug Discovery Division (NIBR).

This person will be an integral part of a fast-paced, dynamic, organization and will indirectly supervise resources based in Cambridge, MA; Basel Switzerland; and Emeryville, CA.

Key responsibilities include:

• Act as a liaison for Global Research Operations to the NIBR Information Technology and Automation Services Group and the NIBR Communications Group regarding web and other technology interfaces and communications
• Establish within the context of the intranet / Sharepoint strategy and framework of Global Research Operations a master design that creates a common “look and feel” for Research Operations internal customers across NIBR globally
• Consistently seek and implement best practices in the effective design and use of web-based tools to communicate with internal customers and support the effective management of projects
• Implement customer-facing tools on the intranet / Sharepoint site, including an interactive metrics sub-site, customer satisfaction feedback loops, and “push” communications approaches for urgent and non-urgent communications
• Work with global and local departmental content masters to create, manage and update content
• Serve as a usability expert and information architecture resource for departmental content masters and web team
• Supervise local content masters in the organization of information on department internal websites, and ensure they are appropriately trained
• Develop a strong and cohesive global content master community
• Monitor intranet content, hits, and flow to identify opportunities and problem areas and create solutions
• Develop and incorporate other web-based communications materials

• Manage and maintain centrally controlled parts of the intranet including managing alerts, news, events, etc.

Minimum requirements

• 5-7 years of experience managing website content and experience using the intranet as a communications/marketing tool
• Experience in creative problem-solving and consensus building in a highly matrixed environment required
• Hands-on experience designing and maintaining large websites including look and feel management within provided guidelines required
• Ability to author web pages using HTML, Java Script, Flash and different tools using these technologies
• Expertise with SharePoint required
• Knowledge of Photoshop, Illustrator, Fireworks and/or other graphical editing tools
• Exposure to large content management systems like Interwoven TeamSite, Documentum, Vignette and familiarity with BEA Weblogic Portal technology or other portal platforms
• Strong interpersonal, relationship, and community building skills are essential

• Some travel may be needed

Education:

• Bachelor’s Degree in Business, Communications or equivalent

Apply on Novartis website